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Terms of Sale
All prices are in US Dollars, and orders are not binding until payment has been accepted and verified. We accept all major credit cards including Visa, MasterCard, Discover, and American Express; PayPal, and Google Checkout. We also accept payment using a Money Order, Certified or Personal Check, which can be arranged by contacting customer support, however your order will be held until the payment has cleared, or 3-7 business days in most cases.
Average Ground Shipping
Times are not guaranteed, although we typically carry stock across all
distribution centers, some orders may take up to 5 business days based on
regional availability. For guaranteed transit times, please contact us. Most
orders placed on normal business days (non-US holidays), Monday through Friday
before 5PM ET, generally ship the same day unless the item is back-ordered, in
which case you will be notified by email within 24 hours of placing that
order. Back-ordered items, although rare, can take from one to fourteen
business days to be fulfilled.
Centerlen Services ships packages using UPS, FedEx and United States Postal Service. Although in nearly all cases we use the carrier you select in checkout, we reserve the right to use a different carrier of equal timeliness of delivery, should the need arise (ie if you provide a PO box and request service with UPS, we will use USPS if we cannot contact you to get a non-PO address). Not all shipping rates are guaranteed - in some rare cases, shipping charges quoted in checkout may be less than the actual cost of shipping due to reasons out of our control - Centerlen Services reserves the right to charge you the additional incurred fees. Centerlen is not responsible or liable for delays caused by any of the carriers we use, and are not responsible or liable for damages caused to products in transit, or products lost in transit.
International shipping charges calculated at checkout are not always accurate. Centerlen Services reserves the right to bill international customers for any shipping charges that may be greater than the amount paid by the customer for shipping at the time of checkout. Centerlen Services is not responsible for carrier broker fees or government-imposed taxes for international orders, it is the sole responsibility of the customer to pay for these fees.
Centerlen Services retains the exclusive and sole right to validate all warranty claims. If there is a claim, customer must obtain a return merchandise authorization number by contacting customer support and send product back with shipping prepaid - shipping will not be covered. Products returned without authorization will be refused and sent back to the customer. Warranty is void if product has been abused, accidentally or intentionally damaged or modified; operated or maintained contrary to the instructions in the operating manual, used with non-food products. We reserve the right to repair or replace items returned under warranty at our option.
Centerlen Services retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. In order to obtain a refund or exchange, prior approval must be given by Centerlen. Please obtain a return authorization number by contacting customer support.
Generally, Centerlen Services will consider returns within thirty (30) days of purchase. Refunds and exchanges are for the cost of product only; shipping and handling charges are not refundable. Centerlen Services issues refunds generally within 72 hrs of receiving the returned item, once we verify that it is in re-sellable condition. At Centerlens sole discretion, Centerlen may impose up to twenty-five percent (25%) restocking fee on items returned.
Web Site Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
1. Permission is granted to temporarily download one copy of the materials (information or software) on Centerlen Services web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Centerlen Services web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or "mirror" the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Centerlen Services at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
1. The materials on Centerlen Services web site are provided "as is". Centerlen Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Centerlen Services does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Centerlen Services or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Centerlen Services Internet site, even if Centerlen Services or a Centerlen Services authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Centerlen Services web site could include technical, typographical, or photographic errors. Centerlen Services does not warrant that any of the materials on its web site are accurate, complete, or current. Centerlen Services may make changes to the materials contained on its web site at any time without notice. Centerlen Services does not, however, make any commitment to update the materials.
Centerlen Services has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Centerlen Services of the site. Use of any such linked web site is at the user's own risk.
8. Governing Law
Any claim relating to Centerlen Services web site shall be governed by the laws of the State of Maryland, USA, without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
9. OEM Part Numbers
ORIGINAL EQUIPMENT MANUFACTURER (OEM) PART NUMBERS ARE GIVEN AS A REFERENCE TOOL ONLY. NO INFERENCE OR IMPLICATION, BEYOND THAT OF A USEFUL REFERENCE TOOL, SHOULD BE TAKEN NOR IS INTENDED. THE PRODUCTS CONTAINED IN THIS CATALOG ARE SELECTED BY Centerlen Services AS REPLACEMENT PARTS FOR THE IDENTIFIED ORIGINAL EQUIPMENT. THESE REPLACEMENT PARTS ARE NOT AUTHORIZED, SPONSORED OR ENDORSED BY THE OEM. ALL OEM NAMES MENTIONED IN THIS WEBSITE ARE REGISTERED TRADEMARKS.
Information we collect
Is your personal information secure?
All information collected during checkout is securely transmitted using SSL (Secure Sockets Layer) Encryption. Your personal data is only accessible by a small number of people who have special access rights to our systems, and are required to keep this information confidential.
How do we use your information?
To better service you in responding to your requests
To expeditiously access your transactions
To deliver the most relevant content and product offerings that fit your needs
Do we share information we collect with outside parties?
We do not sell, trade or otherwise transfer your information to outside parties, excluding website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.